Refund & cancellation policy

Effective date: 1 August 2026
Contact for refund requests: info@content-grovepoint.click · +60 3 0000 4180 · Office 9, 42 Example Street, Petaling Jaya 00000

This policy applies to professional services described on this site: Learning Journey Audits, Interpretation Workshops, Onboarding Funnel Reviews, and Quarterly Health Checks. It does not cover software subscriptions, physical goods, or services we do not offer.

Eligibility overview

Refunds depend on timing, whether work has started, and whether a deposit or prepaid quarter is involved. Informal website browsing is free; only paid engagements are in scope.

Cooling-off & deposits

Audits and funnel reviews require a 40% deposit to reserve the start week. Workshops are prepaid in full. Retainer quarters are prepaid.

If you cancel 14 or more days before the agreed start date (or workshop date) and we have not begun substantive analysis, we refund deposits or workshop fees in full minus any non-recoverable third-party costs already approved by you (for example booked venue hire).

Partial refunds

If you cancel between 13 and 7 days before start, we retain 50% of the deposit (or 50% of the workshop fee) for reserved calendar time, and refund the remainder.

Cancellations within 6 days of start, or after materials review has begun, are generally non-refundable for the deposit or prepaid workshop fee. We may, at our discretion, offer a credit toward a future date within six months.

Work already started

Once we have issued a draft journey brief, completed a substantial evidence pass, or delivered a workshop day, fees for completed portions are non-refundable. Unused future retainer quarters may be cancelled with 30 days’ notice before the next quarter begins; the current prepaid quarter is non-refundable.

Non-refundable items

• Time already delivered (readouts held, workshops run, briefs delivered)
• Third-party costs you pre-approved
• Retainer quarters that have started
• No-shows for scheduled sessions without 48 hours’ notice

Rescheduling

You may reschedule once without penalty if you give at least 7 days’ notice and a new date within 60 days is mutually available. Further reschedules may incur a MYR 500 administration fee.

No-shows

If key participants miss a booked readout or workshop without notice, that session is treated as delivered. A replacement session, if offered, is quoted separately.

Refund process & timing

Email us with your invoice number and reason. Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may take longer depending on your institution.

Exceptions

If we cancel due to consultant illness or force majeure, you may choose a full refund of amounts paid for undelivered work or a new date at no extra fee. Statutory rights under Malaysian consumer law that cannot be waived remain available where they apply.

Deposits on multi-pathway work

Additional pathways quoted after kickoff follow the same deposit rules unless the statement of work says otherwise.